In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with us : at + 9891940951
Upon receiving Your complaint, we shall verify the authenticity and the nature of the complaint and if the complaint is genuine, we will look for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products. www.happytailonline.com reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Happy Tail Online in this regard.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You refuse to accept delivery and inform Happy Tail Online at the earliest. The return process of the product may be restricted by Happy Tail Online depending on the nature and category of the product.
In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
1. Please notify Happy Tail Online of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, happytailonline.com shall not be held liable for the failure to replace the order;
2. Products should be unused;
3. You will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with happytailonline.com
4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
6. The returned products are subject to verification and checks by Mahalaxmi-Medicos.com in order to determine the legitimacy of the complaint/ return.
In the event the return of a product is duly accepted by Happy Tail Online, the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Happy Tail Online `or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following
- Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by www.happytailonline.com
2. For Cash on Delivery payments, You will be provided with a refund through NEFT in your bank account provided by you .
3. If the product can be repaired by the service centre, Happy Tail online would get the same repaired and send it back to You.
4. A promo code, once used shall not be refunded in case of cancellation of order either by customer
Following products shall not be eligible for return or replacement:
• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• Any consumable item which has been used/installed;
• Products with tampered or missing serial/UPC numbers;
• Digital products/services (BP Monitors, Glucometers etc)
• Any damage/defect which are not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box manufacturer's packaging if any, and all other items originally included with the product/s delivered;
Visiting or sending email to us or give your feedback, you are communicating with us electronically. Your consent to receive communication from us electronically by e-mail, SMS , or by posting notice on the website . You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirement that such communications will be in writing.
Warranty Disclaimer & Limitation of Liability
We expressly disclaims any claim or liability arising out of uploading of any absene, vulgar or pornographic images, photograph or picture or altering or distorting the images available. Under this service in an obsene, vulgar or pornographic manner, we also disclaim all other warranties. All the warranties are under the limitation to the company / manufacture of that product. We do not provide any warranty or gurantee from our side relating to the product.
Buyers Agreement with Issuing Bank
All valid Credit/Debit/ Cash Card/ and other payment instruments are using a credit card payment gateway or appropriate payment system of infrastructure and the same will also be governed by the terms and conditions agreed to between the buyer and the respective issuing bank and payment instructions issuing company.
All online Bank transfers from valid bank accounts are processed using the gateway provided by the respective Issuing bank., which supports payment facility to provide these services to the user.
Consumer offer & Coupons
We have the right to continue or discontinue the offers without the prior information. The coupons will not be redeemed at the time of heavy discount offers. We have the right to accept or cancel the discount coupons. We will not be able to cancel orders that have already been dispatched and we have the full right to decide whether an order to be processed or not. Customer hereby agrees and undertakes our decisions and should not / cannot create any dispute on the decision taken by Happy Tail Online on cancellation.
The material provided on this site is protected by law, including, but not limited to, United States copyright law and international treaties. The copyrights and other intellectual property in the content of this site is owned by us and/or others. Except for the limited rights granted herein, all other rights are reserved.